Austral Risk Services - Perth Insurance Broker » Making a Claim

How we add value when you claim

The claims function is a very important part of our insurance broking service.
It is where we really add value to your insurance program.

Our aim is to make a big difference when you need to make a claim and help you in many ways:

Assist with getting a claim lodged and processed promptly.
Support you during the claims process.
Be an advocate for you with the insurer.

Ways we can successfully manage your claim are:

Deal effectively with all the people involved in the claim.
Understand the legal environment and your rights.
Maintain excellent records.
Expedite the claim settlement.

Making a claim – contact us within 24 hours

Immediately report the incident to us by telephone, facsimile or email – wherever practical, within 24 hours of the incident.

What you must do

Regardless of whether or not the claim has been reported or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage.

Call the fire brigade, ambulance, police or other appropriate emergency service.
During business hours, ensure the evacuation, if necessary, of staff and neighbours. If critical machinery fails, commence investigations to locate replacement plant or services.
Remember that the insured needs to wait for the insurer’s authority before commencing repairs.
Have a security company install boarding over smashed windows and, if appropriate, employ an overnight security watchman.
Remove property that is exposed to further damage to a more secure place if possible.
Providing no danger to life or limb is involved, ensure the safe removal and storage of vital business records.

Note:
Liability should never be admitted, even if you believe you are at fault. Your insurer is entitled to deny a claim or pay a reduced amount if statements made by the client or the client’s employees prejudice the insurer’s position.

			How we add value when you claim The claims function is a very important part of our insurance broking service. It is where we really add value to your insurance program. Our aim is to make a big difference when you need to make a claim and help you in many ways: Assist with getting a claim lodged and processed promptly. Support you during the claims process. Be an advocate for you with the insurer. Ways we can successfully manage your claim are: Deal effectively with all the people involved in the claim. Understand the legal environment and your rights. Maintain excellent records. Expedite the claim settlement. Making a claim – contact us within 24 hours Immediately report the incident to us by telephone, facsimile or email – wherever practical, within 24 hours of the incident. What you must do Regardless of whether or not the claim has been reported or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage. Call the fire brigade, ambulance, police or other appropriate emergency service. During business hours, ensure the evacuation, if necessary, of staff and neighbours. If critical machinery fails, commence investigations to locate replacement plant or services. Remember that the insured needs to wait for the insurer’s authority before commencing repairs. Have a security company install boarding over smashed windows and, if appropriate, employ an overnight security watchman. Remove property that is exposed to further damage to a more secure place if possible. Providing no danger to life or limb is involved, ensure the safe removal and storage of vital business records. Note: Liability should never be admitted, even if you believe you are at fault. Your insurer is entitled to deny a claim or pay a reduced amount if statements made by the client or the client’s employees prejudice the insurer’s position.