Testimonials

Testimonials

Providing exceptional service and client support is what Austral is all about. Here's what our clients say.

Quality Advice
Austral have provided excellent insurance services over many years to our company. They cover the routine matters as you would expect but it is with the unusual aspects of insurance cover that marks Austral as special indeed. I would recommend Austral Risk Services to anyone seeking quality insurance advice.

Jim | Consultant | Waste Management
4 August 2021

Well Looked After
We’ve been with Austral since 1995 - a long time now. We have always been well looked after and are very happy with our new team.

Sue | Owner | Engineers
4 August 2021

Excellent Value
As a small not-for-profit organisation we are always conscious of value. Jon, Pablo and Karen have been very professional and helpful to us. They are easy to talk with and explain the range of options available. I have no hesitation in recommending Austral Risk Services to anyone who wants a good solid insurance platform.

Charles | Manager | Not For Profit
4 August 2021

Obliging, Responsive and Clear Communications
I have been at our company since October 2019 and in that time, I have found Jon and Pablo to be very obliging and quick to respond to any queries. In this time I have been involved in two insurance renewals for our insurance requirements – Workers' Compensation, Association, Business and Motor Vehicle. All correspondence during these times has been clearly explained and understood.

Craig | Accountant | Training
26 July 2021

Austral - Our "Extended" Team
We have used Austral for our insurance broker services since 2016. Jon and team have been responsive to our needs. Pablo has been assisting us in the last couple of years and he has been fantastic. He has great communication and takes the time to understand our needs. We are proud of the great relationship we have built with our "extended team" and rely on their sound advice.

Robbie | Director | Support Services
26 July 2021

Professionalism, Responsiveness
Austral Risk has helped us over the last 4 years with our insurance policies. They are quick to respond and make sure that we always understand the T&Cs.

Jonathan | Director | Mining Services
23 July 2021

Professionalism, Quality, Responsiveness, Value
We have always received excellent service from the team at Austral Risk Services and we've been dealing with them for over 10 years. Nothing is ever too much trouble. Any claims are dealt with efficiently and quickly. Service is friendly and professional.

Jenny | Office Manager | Surveyors
22 September 2020

Our preferred insurance broker
Austral Risk have been for many years, and still are, the preferred insurance broker for our business.

The team at Austral are always friendly, professional, easy to deal with and always take the time to explain complex issues within policies.

When filing a claim, the team at Austral are always efficient, keep our best interest in mind and fight hard for a successful outcome. I could even go as far to say that we have had success with certain claims where even I haven’t been confident of a favourable outcome.
I would definitely recommend Austral to any other business. They do a great job.

Glenn | General Manager | Mining services industry
24 June 2020

Thank you
Thank you for that explanation. That's why we like you, because you explain insurance terms to us less insurance minded folks in a way we understand :)

Leonie | Administration Manager | Transport industry
16 June 2020

Saved us thousands
Our Austral broker has saved us thousands in public liability and workers' compensation charges, offers the best coverage from reputable insurance providers, is readily available to assist with all our claims - we've been with Austral since we began.

Katrina | Administration Manager | Mining services industry
12 June 2020

Our premiums have been considerably reduced
Since changing the management of all our insurance requirements to Austral Risk Services, the exposure to our business has reduced significantly and our premiums have been considerably reduced.

Clear explanation on policy inclusions and exclusions are given, together with options on price variance. This has resulted in significant savings to the business, simply by having someone who takes the time to come in, understand the business and provide a policy that suits.

We could not recommend Austral enough, to the point that we have already recommended quite a few other businesses to use Austral. Not only because they save you money, but they really do care about doing what is best for you as a client, not necessarily what is going to make them the most commission.

Chantal | Managing Director | Recruitment industry
9 June 2020