Professionalism, Quality, Responsiveness, Value
We have always received excellent service from the team at Austral Risk Services and we've been dealing with them for over 10 years. Nothing is ever too much trouble. Any claims are dealt with efficiently and quickly. Service is friendly and professional.
Jenny | Office Manager | Surveyors
22 September 2020
Friendly and reliable
Austral are friendly, reliable, always contactable and they have a good understanding of our very diverse business needs.
I can pick up the phone at any time and get an answer to any insurance question I may have, get an update on a claim or get cover placed at the last minute for an impulse purchase.
Whether you need help with workers comp, industrial special risks, landlords insurance or any other insurance cover, Austral can assist and most importantly for us, they are always available to help.
Brett | Accountant | Horticulture industry
29 June 2020
Our preferred insurance broker
Austral Risk have been for many years, and still are, the preferred insurance broker for our business.
The team at Austral are always friendly, professional, easy to deal with and always take the time to explain complex issues within policies.
When filing a claim, the team at Austral are always efficient, keep our best interest in mind and fight hard for a successful outcome. I could even go as far to say that we have had success with certain claims where even I haven’t been confident of a favourable outcome.
I would definitely recommend Austral to any other business. They do a great job.
Glenn | General Manager | Mining services industry
24 June 2020
Thank you for that explanation. That's why we like you, because you explain insurance terms to us less insurance minded folks in a way we understand :)
Leonie | Administration Manager | Transport industry
16 June 2020
Saved us thousands
Our Austral broker has saved us thousands in public liability and workers' compensation charges, offers the best coverage from reputable insurance providers, is readily available to assist with all our claims - we've been with Austral since we began.
Katrina | Administration Manager | Mining services industry
12 June 2020
Our premiums have been considerably reduced
Since changing the management of all our insurance requirements to Austral Risk Services, the exposure to our business has reduced significantly and our premiums have been considerably reduced.
Clear explanation on policy inclusions and exclusions are given, together with options on price variance. This has resulted in significant savings to the business, simply by having someone who takes the time to come in, understand the business and provide a policy that suits.
We could not recommend Austral enough, to the point that we have already recommended quite a few other businesses to use Austral. Not only because they save you money, but they really do care about doing what is best for you as a client, not necessarily what is going to make them the most commission.
Chantal | Managing Director | Recruitment industry
9 June 2020