Risk Advisors & Insurance Brokers

Call us on 08 9344 665008 9344 6650

Legal

Code of Practice,  Complaints & Disclaimer

At Austral, we endeavour to provide you with outstanding service and information. Please find following the code of practice we adhere to, our complaints process should you need it and our disclaimer.

Code of Practice

We are a member of the National Insurance Brokers Association (NIBA) and subscribe to the NIBA Insurance Brokers Code of Practice. The code described standards of good practice and service expected of members and promoted informed and effective relationships between members and their clients, insurers and others involved in the insurance industry.

To obtain a copy of the code of practice, click here. To visit the NIBA website, click here.

Complaints

At Austral we always aim to delight our clients, and are committed to providing you with excellent service.

However, if you have any complaints about the service provided to you by Austral Risk Services, please contact Austral Risk Services Complaint's Officer, Ms Tracy Jardine on 08 9344 6650 or put your complain in writing and send to the Customer Services Officer at Austral Risk Services, 33 Cedric Street, Stirling, WA, 6021. Please mark the envelope ‘Notice of Complaint’.

We will work to resolve the matter as quickly and efficiently as possible. We will acknowledge you in writing and make every attempt to resolve your complaint fairly and efficiently within 45 days. We will keep your informed about how we handle your complaint and provide you with reasons for our decisions. If we require further information to determine or resolve your compliant, then we will inform you of this and agree an appropriate time frame, keeping you informed of the progress.

If the complaint can’t be resolved to your satisfaction within 45 days, you have the right to refer the matter to Financial Ombudsman Services (FOS).

FOS contact details are:

By Post


Financial Ombudsman Service Limited
GPO Box 3
Melbourne VIC 3001

By Phone

Toll Free 1 300 780 808

By Email

info@fos.org

There is also an online complaint form at fos.org.au

Disclaimer

This website is predominantly designed for use by Australian residents. Therefore, some products referred to in this site may be inappropriate for overseas residents.

Please contact us via email or phone to discuss your needs should you not be an Australian resident.

The information in this document is for general information purposes only and you should seek advice from us to determine which products and services are most appropriate for your needs.

Although we take all reasonable care in providing you with accurate information, subsequent changes may occur from time to time that may impact on the accuracy of the information. The information included is not comprehensive, provides only a summary of the subject mattered covered and is not tailored specifically to your business. You should make your own assessment of it and rely on it wholly at your own risk. You should not act on the basis of any information included without obtaining professional advice.

Austral Risk Services is not liable to you or anyone else for any loss in connection with the use of the information provided in this document. Austral Risk Services is not responsible for any loss, however caused, arising out of the use of this information.

We take our responsibility of supplying relevant and pertinent information to you very seriously and endeavour to provide you with the latest information at all times.

 

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