Make a Claim

If you need to make a claim, please do the following so we can get the best result for you.

This is very important so please read carefully.

 

1. Immediately report the incident to us by telephone, facsimile or email – wherever practical, within 24 hours of the incident.
   • Telephone: 08 9344 6650
   • Facsimile: 08 9344 6627
   • Email us here email@australrisk.com.au
2. Regardless of whether or not the claim has been reported or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage.
3. Liability should never be admitted, even if you believe you are at fault. Your insurer is entitled to deny a claim or pay a reduced amount if statements made by the client or the client’s employees prejudice the insurer’s position.

How we add value when you make a claim

The claims function is a critical part of our insurance broking service. Our goal is always to make the process as fast as possible and help you in every way we can.

Here’s what we do

• We assign you a dedicated team for your claim.
• We assist with getting a claim lodged and processed promptly.
• We support you during the claims process.
• We are an advocate for you with the insurer.

How we successfully manage your claim

We deal effectively with all the people involved in the claim.

• We understand the legal environment and your rights.
• We maintain excellent records.
• We expedite the claim settlement.

We’re here to help you every step of the way.

Claim Checklists

If you need to make a claim, we’ve put together a quick checklist of all the information we require so that we can expedite the claims process as fast as we can. As always, our aim is to keep you up and running - and make the claims process as easy as possible.

Industry Special Risks Claims

Marine Cargo Claims

Motor Vehicle Claims

Professional Indemnity, Directors' and Officers' Liability Claims

Public and Products Liability Claims

FAQ

One of my employees has been injured – how do I make a Workers’ Compensation claim?

Contact Austral Risk Services to obtain advice. ​We ​also have downloadable checklists above.

An employee has had a vehicle accident, what do I do now?

Contact Austral Risk Services immediately and we will make the process easy for you. You can also download a claim checklist above to ensure we have all the right information at hand.

Why do we need to pay an Excess?

Most policies are subject to an excess – this is the amount you (being the Insured) have to contribute towards your claim.

Can we go ahead and have our vehicle/building repaired or do we need to get permission?

If you need to make a property safe and mitigate the possibility of further loss, then the insurer will allow you to do so. Please contact Austral Risk Services for initial advice where possible.