Many people know that an insurance broker
can compare different insurance products and provide advice to help you choose
the best cover for your unique needs. But the value of a broker extends far
beyond insurance placement. This has been demonstrated recently with the
natural disasters Australia has seen. From bushfires to floods, having a broker
by your side during the claims process proves invaluable.
They read the fine print for you
It's essential to read the fine print
before you sign for anything in
life. But often, the fine print is full of legal jargon and technical language
that can be challenging to understand.
With the expertise of an insurance
broker, you'll have specialist guidance to navigate policy wordings and policy
terms and conditions, so you can be confident the document you're agreeing to
is the right fit for your business needs, to come through for you in a claim.
Insurance brokers help you through in tough times to achieve a painless
Claim-time is often where people need the
most support. Regardless of what your insurance claim is for, there can always
be an element of stress, and being overwhelmed when commencing the claims
process is all too common.
Our specialist claims manager an your insurance broker are there to support
you throughout the claims process. From lodging the insurance claim right
through to settlement, a broker can help manage the entire process on your
With Austral Risk Services on your side, you'll
receive a more personalised service. If any issues arise during a claim, your
insurance broker is your dedicated point of contact to guide you through. You
won't need to worry about trying to communicate and re-tell your story to many
different people in a call centre who don't understand the ins and outs of your
business. Insurance brokers are your advocate and seek to achieve the best
possible outcome for you in a claim.
Advocating on your behalf
The outcome of insurance claims is not
always black and white. When there are grey areas regarding your insurance
claim, our specialist claims manager and your insurance broker are there to advocate for you. Their professional
training and experience arms them with highly technical knowledge of policy
wordings, so they can step up and negotiate on your behalf, provide any
additional information about your case, and assist in helping you achieve a
The numbers stack up
A report by Deloitte found that brokers'
clients are more than twice as likely to be fully covered for their claims.
They also had a higher amount of loss covered; 87% of broker users were covered
for more than half of their claim, versus 74% of direct buyers.
The study also found that when brokers
played a role in their clients' claims process, the client felt as though their
claim was much less complex. In fact, 41% of small to medium-sized businesses
expressed that their claim would have been more difficult without their broker
being there to advocate, manage the process and offer support during a time of
You'll achieve a better outcome
Our brokers work for you, not the insurance
company. So you can be sure they're going to do their utmost to achieve the
best possible outcome for you.
Insurance brokers deal with insurance
products every single day. They're experts in the field. So, when it comes to
making a claim, they know exactly what information to include to give you the
greatest chance at a favourable outcome. Deloitte also found that when brokers are
involved in the claims process, an average of 2.5 hours can be saved. They get
the job done quicker and often with a better outcome!
Your insurance and risk management specialist
An insurance broker is so much more than
someone who provides insurance policy solutions. They are professional advisors
who build their business on advocating for clients to not only find the best available
cover, but to also act on the clients' behalf to ensure support is available in
the greatest times of need - claims. Claims are the point at which insurance
has tangible value and an insurance broker is integral to achieving this.
If you would like the comfort of knowing
your cover and claim is taken care of by an insurance and risk management
specialist, please get in touch with us.
This content is created and provided by Finnigan Investments
(Australia) Pty Ltd trading as OneAffiniti on behalf of Austral Risk
Services, and is for commercial purposes. Any financial product advice in this
content is provided by Austral Risk Services AFSL No. 244369. This material is
general in nature and has been prepared without taking into account your
objectives, financial situation or needs. Accordingly, before acting on it, you
should consider its appropriateness to your circumstances.